Phone / WhatsApp: +86-19030198555
E-mail: Helen@beidechiautoparts.com
Add: North side of Haihe West Street, Qinghe County

We have a professional multilingual online technical support team, 24/7 online response to customer inquiries and questions. Through email, video conferencing and other channels, we provide real-time and efficient technical support to foreign customers to ensure that they are carefree when using our products.

Through advanced remote monitoring technology, we are able to carry out regular remote testing and diagnosis of international customers' usage. This helps identify potential problems in advance and take steps for preventive maintenance to ensure product stability and reliability.

In order to meet the needs of customers in different countries and regions, we provide customized online training services. Through distance training, we help international customers to better understand and use our products and improve their use skills.

We cooperate with reliable international logistics companies to provide fast and secure international logistics services. In cases where spare parts need to be replaced or repaired, we are able to deliver the required items to customers in a timely manner, reducing downtime caused by logistics issues.

Send regular customer satisfaction surveys to international customers to understand their experience and feedback. Through customer feedback, we continuously optimize the after-sales service process to ensure that customers are always satisfied with our products and services.

For products that need to be returned to the factory for repair or maintenance, we provide comprehensive cross-border services, including logistics, customs procedures, etc. Ensure that international customers can easily and quickly perform product maintenance and reduce maintenance cycles.